WHITE PAPER - In this Red Hat certification white paper, Justin Nevill, Red Hat Certified Architect and Global Knowledge Instructor, has put together some tips and study guides to make your exam preparation experience a positive one.
Posted: August 26, 2010 | Published: August 26, 2010


Topics:  Certification Programs | Engineering Services Industry | Linux | Linux Desktop Environment | Linux Server Hardware | Training and Educational Services

WHITE PAPER - There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions
Posted: August 26, 2010 | Published: August 26, 2010


Topics:  Downtime | Help Desk Management | Help Desk Management Services | IT Management | IT Management Services

WHITE PAPER - Microsoft provides freely available and quite powerful tools that can help you image and deploy Windows 7. This white paper explores those components and their processes used during these deployments.
Posted: August 26, 2010 | Published: August 26, 2010


Topics:  Imaging Software | Operating Systems | Software Installation | Software Upgrades | Windows 7 | Windows Server Software

WHITE PAPER - Enterprise analysis by a Business Analyst (BA) is a method used to identify and define why an organizational change is needed. Read this whitepaper to learn the importance of this process to an organization.
Posted: August 26, 2010 | Published: August 26, 2010


Topics:  Business Metrics | Business Models | Business Process Management | Enterprise Architectures | Enterprise Asset Management Software | Project Management | Project Management Software | Project Portfolio Management

WHITE PAPER - In this introductory course, you will learn the basics of computer hardware, software, networking, troubleshooting, and emerging technologies. You will learn about configuring operating systems, file and folder management, networks and network configuration, and the role of the OSI model in networking and troubleshooting.
Posted: August 26, 2010 | Published: August 26, 2010


Topics:  Certification Programs | File Server Hardware | File Server Software | Network Configuration Management | Network File System Protocol | Network Management Protocols | Networking | Training and Educational Services

WHITE PAPER - In this VMware-authorized, hands-on course based on ESX/ESXi 4.1 and vCenter Server 4.1, you will learn to install, configure, and manage VMware vSphere™, which consists of VMware ESX/ESXi and VMware vCenter Server. You will spend approximately 60% of instruction time completing 25 hands-on labs.
Posted: August 26, 2010 | Published: August 26, 2010


Topics:  Careers | Certification Programs | Training and Educational Services | VMware | VMware Disaster Recovery | VMware ESX | VMware Server

WHITE PAPER - The goal of this white paper is to provide you, an IT Professional, with the knowledge and tools to be successful when taking a certification exam for one of the three available Windows 7 certifications: Windows 7 Configuring, the Enterprise Desktop Support Technician, or the Enterprise Desktop Administrator certification.
Posted: August 9, 2010 | Published: August 9, 2010


Topics:  Certification Programs | Desktop Management | Training | Training and Educational Services | Windows 7

WHITE PAPER - This white paper explores the need for uptime, explains the three components that contribute to uptime, reviews some of the problems with existing enterprise server management, provides a clear definition of clustering, and finally gives an honest explanation of what it can and can’t offer your organization.
Posted: August 9, 2010 | Published: August 9, 2010


Topics:  Clustering | Data Center Management | Fault Management | Fault Tolerance | High Availability | Linux | Open Source | RAID | SAN | Server Management

WHITE PAPER - With each new version of Windows comes a new version of Internet Explorer, and in the case of Windows 7, it’s IE 8 (one of these days all Microsoft’s numeric product names might actually line up). What does the Windows 7 administrator or planner need to know about the new IE?
Posted: August 6, 2010 | Published: August 6, 2010


Topics:  Group Policy | Internet Explorer | Windows 7 | Windows Server Software | Windows XP

WHITE PAPER - One of the most eagerly awaited features of Microsoft SQL Server 2008 R2 is the “Self Service Business Intelligence” technology known as PowerPivot. This white paper highlights the new PowerPivot features.
Posted: August 6, 2010 | Published: August 6, 2010


Topics:  Business Intelligence | Business Intelligence Software | Data Management | Data Warehouses | Microsoft SQL Server 2008 R2 | Self-Service Applications Software

WHITE PAPER - As of 2010, there are nearly three million unique forms of known malicious code, and thousands of new ones are discovered daily. The risk of being infected is greater than ever. The following are 10 common ways malicious code reach your private network that you need to be aware of.
Posted: July 27, 2010 | Published: July 27, 2010


Topics:  File Sharing Protocols | Network Security | Network Security Software | Security Best Practices | Security Management | Security Threats

WHITE PAPER - The fourth edition of Microsoft’s System Management Server was released in August, 2007 with a new name, System Center Configuration Manager, making it part of the System Center brand. This paper will go through the components of each variety of this product to clear up any confusion around this valuable piece of management software.
Posted: July 27, 2010 | Published: July 27, 2010


Topics:  Change Management | Configuration Management | Microsoft System Center | Network Configuration Management | Network Configuration Management Software | Windows 7 | Windows Server Software

WHITE PAPER - This white paper will provide an overview of some of Cisco’s data center platforms and their virtualization aware features; specifically the Nexus product line of switches (1000V, 2000, 5000, 7000) and the Cisco Unified Computing System (UCS).
Posted: July 21, 2010 | Published: July 15, 2010


Topics:  Access Control | Data Center Management | Data Center Networking | Ethernet Networks | Ethernet Switches | Networking | Switches | VMware | VMware ESX

WHITE PAPER - So you have a requirements plan. You have elicited functional, non-functional, and quality of service requirements. You have validated and verified them, and your stakeholders are satisfied. Now what? Read this paper to learn more about the tools needed for business process improvements.
Posted: July 15, 2010 | Published: July 15, 2010


Topics:  Business Models | Business Process Management | Business Process Management Software | Change Management | IT Management

WHITE PAPER - In this white paper, we will discuss how SharePoint workflows work and how you can implement them to im­prove existing business processes. We will look at the existing predefined workflows that come with SharePoint and you will see how to create your own using the SharePoint Designer.
Posted: July 7, 2010 | Published: July 6, 2010


Topics:  IT Management | Microsoft Office | Microsoft System Center | SharePoint | Workflow Management Coalition | Workflow Software