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There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions
Posted: August 26, 2010 | Published: August 26, 2010
Topics: Downtime | Help Desk Management | Help Desk Management Services | IT Management | IT Management Services
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In this introductory course, you will learn the basics of computer hardware, software, networking, troubleshooting, and emerging technologies. You will learn about configuring operating systems, file and folder management, networks and network configuration, and the role of the OSI model in networking and troubleshooting.
Posted: August 26, 2010 | Published: August 26, 2010
Topics: Certification Programs | File Server Hardware | File Server Software | Network Configuration Management | Network File System Protocol | Network Management Protocols | Networking | Training and Educational Services
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The goal of this white paper is to provide you, an IT Professional, with the knowledge and tools to be successful when taking a certification exam for one of the three available Windows 7 certifications: Windows 7 Configuring, the Enterprise Desktop Support Technician, or the Enterprise Desktop Administrator certification.
Posted: August 9, 2010 | Published: August 9, 2010
Topics: Certification Programs | Desktop Management | Training | Training and Educational Services | Windows 7
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With each new version of Windows comes a new version of Internet Explorer, and in the case of Windows 7, it’s IE 8 (one of these days all Microsoft’s numeric product names might actually line up). What does the Windows 7 administrator or planner need to know about the new IE?
Posted: August 6, 2010 | Published: August 6, 2010
Topics: Group Policy | Internet Explorer | Windows 7 | Windows Server Software | Windows XP
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