WHITE PAPER - This paper explores how the SAP CRM application helps you leverage your partner relationships and empower channel partners so they can better market to, sell to, and provide service to your end customers. Continue reading to learn how you can have a more profitable partner channel network – and a more profitable company.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  Campaign Management | Channel Management | Collaboration | CRM | CRM Best Practices | CRM Software | Customer Loyalty | Lead Management | Partnerships | SAP (Product)

WHITE PAPER - To be successful, companies must work with their software vendors to incorporate advanced technologies into their e-commerce and e-service platforms for improving ease of use, such as RIAs. Read on to learn more about how to reach new markets and gain fresh insights into customer needs through data-based analyses of web interactions.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Software | Customer Interaction Services | eCommerce | eCommerce Software | Marketing | Rich Media Content Management | Social Networking | Web 2.0 | Web Analytics

WHITE PAPER - The SAP CRM application allows organizations to do more with less. Read this paper to learn how the application enables you to make the most of your marketing resources, increase marketing accountability, and execute successful marketing initiatives to increase long-term, profitable customer relationships.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  Campaign Management | CRM | CRM Best Practices | CRM Software | Customer Loyalty | Customer Retention | Lead Management | Marketing | SAP (Product)

CASE STUDY - FMC Technologies Inc. of Houston is a leader in oil and gas equipment service. This case study describes how by replacing Siebel software with the SAP CRM application, the company integrated and centralized its forecasting data, enabling managers to make better and faster decisions about supply chain capacity.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  CRM | CRM Best Practices | CRM Software | ERP | Marketing | Sales | Sales and Marketing Software | SAP (Product) | Supply Chain Management

WHITE PAPER - By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  Business Process Management | CRM | CRM Best Practices | CRM Software | Customer Loyalty | Customer Retention | Government Agencies (U.S.) | SAP (Product) | Social Networking | Web 2.0

CASE STUDY - After switching to SAP CRM, the sales team members now benefit from the integration of sales-related activities in both their Microsoft Outlook in-boxes and Web browsers. Continue reading to learn all of the benefits that not only the sales team experienced from switching to SAP® software but also how the marketing team has benefitted as well.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  Business Processes | CRM | CRM Services | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Marketing | Sales and Marketing Software | SAP (Product)

WHITE PAPER - This paper discusses how integrated software and services from SAP can help you streamline and align key operations in service sales, service marketing, customer support, contract management, field service, and installed-base management. Read on to learn how to deliver efficient after-sales services.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  CRM | CRM Best Practices | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Marketing

WHITE PAPER - CVE is a predictive, adaptive approach to linking front and back office functions through the prism of advanced business intelligence and analytics. Read this paper to learn how to link strategy and operations with CVE for better customer loyalty and margins.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Best Practices | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

ANALYST REPORT - This paper will explore how top-performing companies are capturing, integrating, managing, measuring and acting on valuable customer data throughout the entire customer lifecycle, in order to maximize customer loyalty and achieve Best-in-Class bottom-line results.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  CRM | CRM Services | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing | SAP (Product)

WHITE PAPER - Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  Business Process Management | CRM | CRM Best Practices | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | SAP (Product)

WHITE PAPER - As firms look to the future, they are revisiting core processes, such as lead to cash. Read on to learn how enhancing this vital process can significantly impact what matters in the emerging environment: strong customer relationships and disciplined profitable growth.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  Collaboration | CRM | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Lead Management | Marketing | SAP (Product)

EBOOK - Marketers are being asked to identify, segment and target the most profitable customers and boost customer loyalty. Marketing automation software can help solve these challenges, but it too requires a financial investment. Read on and learn how to successfully leverage marketing automation technology and how to build a business case for it as well.
Posted: August 31, 2010 | Published: August 31, 2010


Topics:  Business Process Automation | Business Process Automation Software | CRM | CRM Best Practices | CRM Software | Customer Loyalty | Customer Retention | Marketing | Sales and Marketing Software

WHITE PAPER - This white paper provides an overview of how companies can use the capabilities in Microsoft® Office 2010 and Microsoft SharePoint® Server 2010 with Microsoft Dynamics to achieve these goals.
Posted: August 30, 2010 | Published: August 30, 2010


Topics:  Business Environment | Business Process Management | CRM | CRM Software | ERP | ERP Software | Infrastructure Management

VIDEO - GuiXT Access enables plant maintenance managers to convert notifications to work orders—FAST. With GuiXT Access you can view notification details, create work orders for existing notifications, view multiple pages of available data, change notification details, and reference work orders. Watch this video for more details.
Posted: August 26, 2010 | Premiered: August 26, 2010


Topics:  CRM | ERP | ERP Software | PLM | SAP (Product) | Supply Chain Management | Supply Chains

BROCHURE - Implementing the SAP ERP business solution is a great step towards achieving a myriad of business success for your organization. However, many SAP customers are beset with challenges such as providing ongoing training and support for users, data integrity issues, and user errors and omissions. Read this brochure to maximize your SAP ERP.
Posted: August 26, 2010 | Published: August 26, 2010


Topics:  CRM | CRM Software | ERP | ERP Software | GUI | PLM | SAP (Product) | Supply Chain Management