WHITE PAPER -
In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency.
Posted: January 15, 2010 | Published: October 14, 2009
WHITE PAPER -
To help companies form their 'down economy' contingency plans, IDC performed an analysis of past recoveries from economic recessions to find out the type of impact these recoveries had on companies and what the implications are on IT operations and ongoing support. This paper gives the details.
Posted: January 15, 2010 | Published: January 15, 2010
WEBCAST -
Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
Posted: December 21, 2009 | Premiered: December 21, 2009
WEBCAST -
How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you.
Posted: December 21, 2009 | Premiered: December 21, 2009
VIDEO -
View this viewcast to hear from Judith S. Hurwitz, and Marcia Kaufman of Hurwitz Group, as she describes best practices she's found from analyzing many different BPM-SOA implementations.
Posted: December 18, 2009 | Premiered: December 18, 2009
WHITE PAPER -
This paper gives you an overview of how Ovum has helped penetrate the upper-midmarket. Even when the slowing growth of the market hasn't.
Posted: September 24, 2009 | Published: March 1, 2009
WHITE PAPER -
The results of this survey show that the highest priorities are focused not on
technology but on the ability of IT to deliver services that provide value for customers and end users.
Posted: June 5, 2009 | Published: June 2, 2009
WHITE PAPER -
Read this business brief to learn how your growing business can: lower costs by enabling process flexibility, improve process flexibility by cutting costs, use process flexibility to control costs across your entire organization, and to continuously keep your costs under control.
Posted: February 25, 2009 | Published: February 24, 2009
WHITE PAPER -
Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.
Posted: December 10, 2008 | Published: October 1, 2006
MORE SPECIFIC TOPICS:
WHITE PAPER -
In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency.
WEBCAST -
Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
VIDEO -
View this viewcast to hear from Judith S. Hurwitz, and Marcia Kaufman of Hurwitz Group, as she describes best practices she's found from analyzing many different BPM-SOA implementations.
