WHITE PAPER - This paper explores how the SAP CRM application helps you leverage your partner relationships and empower channel partners so they can better market to, sell to, and provide service to your end customers. Continue reading to learn how you can have a more profitable partner channel network – and a more profitable company.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  Campaign Management | Channel Management | Collaboration | CRM | CRM Best Practices | CRM Software | Customer Loyalty | Lead Management | Partnerships | SAP (Product)

WHITE PAPER - The SAP CRM application allows organizations to do more with less. Read this paper to learn how the application enables you to make the most of your marketing resources, increase marketing accountability, and execute successful marketing initiatives to increase long-term, profitable customer relationships.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  Campaign Management | CRM | CRM Best Practices | CRM Software | Customer Loyalty | Customer Retention | Lead Management | Marketing | SAP (Product)

CASE STUDY - FMC Technologies Inc. of Houston is a leader in oil and gas equipment service. This case study describes how by replacing Siebel software with the SAP CRM application, the company integrated and centralized its forecasting data, enabling managers to make better and faster decisions about supply chain capacity.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  CRM | CRM Best Practices | CRM Software | ERP | Marketing | Sales | Sales and Marketing Software | SAP (Product) | Supply Chain Management

WHITE PAPER - By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  Business Process Management | CRM | CRM Best Practices | CRM Software | Customer Loyalty | Customer Retention | Government Agencies (U.S.) | SAP (Product) | Social Networking | Web 2.0

WHITE PAPER - This paper discusses how integrated software and services from SAP can help you streamline and align key operations in service sales, service marketing, customer support, contract management, field service, and installed-base management. Read on to learn how to deliver efficient after-sales services.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  CRM | CRM Best Practices | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Marketing

WHITE PAPER - CVE is a predictive, adaptive approach to linking front and back office functions through the prism of advanced business intelligence and analytics. Read this paper to learn how to link strategy and operations with CVE for better customer loyalty and margins.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Best Practices | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  Business Process Management | CRM | CRM Best Practices | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | SAP (Product)

EBOOK - Marketers are being asked to identify, segment and target the most profitable customers and boost customer loyalty. Marketing automation software can help solve these challenges, but it too requires a financial investment. Read on and learn how to successfully leverage marketing automation technology and how to build a business case for it as well.
Posted: August 31, 2010 | Published: August 31, 2010


Topics:  Business Process Automation | Business Process Automation Software | CRM | CRM Best Practices | CRM Software | Customer Loyalty | Customer Retention | Marketing | Sales and Marketing Software

WEBCAST - Sales triggers are time-sensitive events such as executive changes, mergers and acquisitions, and funding announcements that present immediate sales opportunities. Watch this webcast to learn 4 ways to win more deals using company-based sales triggers.
Posted: August 18, 2010 | Premiered: August 18, 2010


Topics:  Cloud Computing | CRM | CRM Best Practices | CRM Software | Sales | Sales and Marketing Software | Sales Force Automation | Sales Representatives | Software as a Service

PRODUCT DEMO - Tax jurisdictions change frequently, and jurisdictions are not aligned with ZIP Codes or the U.S. census data. Maximize your postal discounts, capitalize on more reliable address data, and grow your customer relationships. Try this demonstration to find out how it can provide you with major benefits.
Posted: August 16, 2010 | Published: August 16, 2010


Topics:  Compliance (Finance) | CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Service | Data Management | Regulatory Compliance | Tax Law

WHITE PAPER - This paper discusses how insurers that once relied on manual research or ineffective zip code look-ups have found that accurate, cost efficient tax jurisdiction assignment is now in reach. Market leaders have adopted best practices that make it easier to take advantage of up-to-date data and precise assignment whenever and wherever needed.
Posted: August 16, 2010 | Published: August 16, 2010


Topics:  Cloud Computing | Compliance (Finance) | CRM | CRM Best Practices | Customer Retention | Data Management | Insurance Industry | Regulatory Compliance | Software as a Service | Tax Law

WHITE PAPER - This paper discusses what lies beyond sales 2.0: how to marry the “best of the fundamentals” with sales enablement and social media. Because - despite the proliferation of communication technologies—the root of successful selling hasn’t changed. It’s still all about the right message, delivered to the right person, at the right time.
Posted: August 12, 2010 | Published: August 12, 2010


Topics:  CRM | CRM Best Practices | CRM Software | Sales | Sales and Marketing Software | Sales Contact Management Software | Sales Force Automation | Sales Information Systems | Social Networking

WHITE PAPER - Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.
Posted: August 10, 2010 | Published: August 10, 2010


Topics:  Business Performance Management | Communications Software | CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service

WHITE PAPER - This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: August 10, 2010 | Published: August 10, 2010


Topics:  Contact Center Management | Contact Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Support Software

WHITE PAPER - Studies have shown that sales teams that follow consistent sales processes for working sales opportunities experience a measurable and meaningful increase in revenue. Read this paper to learn more about how to successfully build sales processes with Landslide CRM Sales Process Builder Kit.
Posted: July 28, 2010 | Published: July 28, 2010


Topics:  Business Process Management | Business Process Management Software | Business Processes | CRM | CRM Best Practices | CRM Software | Sales | Sales and Marketing Software | Sales Force Automation | Sales Representatives