WHITE PAPER - What exactly is business analytics and how can it help? Business analytics is, simply put, the application of analytical techniques to resolve business issues. It provides organizations with a framework for decision making, helping organizations solve complex business problems and more.
Posted: July 30, 2010 | Published: July 30, 2010


Topics:  Analytic Applications Software | Business Intelligence | Data Analytics | Data Management | Information Industry | Information Management | IT Infrastructure | Metrics

WEBCAST - HP SiteScope is agentless monitoring software focused on monitoring the availability and performance of distributed IT infrastructures. This webcast covers 3 unique HP SiteScope features including its ability to monitor MS Exchange as well as virtualized environments, and expand to meet your growing IT needs.
Posted: July 28, 2010 | Premiered: August 28, 2009


Topics:  Application Monitoring | Application Monitoring Software | Application Performance Management | Data Center Management | IT Infrastructure | Metrics | Microsoft Exchange | Microsoft Exchange Server 2010 | Network Monitoring | Network Monitoring Software | Server Virtualization | Software Selection | Storage Virtualization | Systems Management | Systems Management Software

WHITE PAPER - Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
Posted: July 16, 2010 | Published: July 16, 2010


Topics:  CRM | CRM Analytics | Customer Satisfaction | Customer Service | Customer Service Best Practices | Metrics

WHITE PAPER - In this paper, CollabNet’s Dan Rawsthorne defines Earned Business Value (EBV), a new metric for Agile projects that replaces standard Earned Value Analysis (EVA) metrics. With EBV, Agile teams see a clearer picture of a project’s progress, which can be used to strategically adapt to evolving business conditions.
Posted: July 14, 2010 | Published: July 13, 2010


Topics:  Application Development | Application Life-Cycle Management | Application Life-Cycle Management Software | Business Metrics | Cloud Computing | Collaborative Product Development | Metrics | Program Management | Project Management Software | Software Development Methodologies | Software Project Management | Software Quality Assurance

WEBCAST - During this webcast featuring Brian Wilson, Vice President of Services and Support at Surgient, he'll discuss the key IT business challenges in private clouds, ideal use cases for a private cloud implementation, best practices for implementing a private cloud, and case studies of successful enterprise private cloud deployments with metrics.
Posted: April 29, 2010 | Premiered: April 29, 2010


Topics:  Application Deployment | Cloud Computing | Data Center Management | Data Centers | Hosting Services | IT Outsourcing Services | Metrics | Private cloud computing

EBOOK - Read this ebook from Aldon to find out how IT groups are leveraging the stand-out technology of Application Lifecycle Management (ALM) solution to aid in application development and how it contributes to overall IT success.
Posted: April 20, 2010 | Published: April 20, 2010


Topics:  Application Development | Application Life-Cycle Management | Applications Management | Business Process Automation | Change Management | Compliance Best Practices | Dashboards | Metrics | Software Configuration Management | Software Development Life-Cycles

WHITE PAPER - When developing or reengineering the enterprise architecture, implementing fundamental data quality practices can reduce the complexity of the data management framework thus reducing effort, risk, and leading to a high degree of trust in enterprise information. Read this paper to learn more about data quality practices and core data services.
Posted: January 11, 2010 | Published: January 11, 2010


Topics:  Business Processes | Data Governance | Data Integration | Data Management | Data Profiling | Data Security | Enterprise Architectures | Metadata | Metrics | Operational Metrics (Systems)

WHITE PAPER - The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.
Posted: June 5, 2009 | Published: June 5, 2009


Topics:  Best Practices | Business Process Management | Business Processes | CIOs | Collaboration | IT Managers | Metrics | SOA | Surveys

WHITE PAPER - Hospitals from across the world are facing increased pressure to improve operations from multiple directions. What is needed is a new generation of business intelligence (BI) tools and applications designed with the health care sector in mind, capable of integrating cross and inter-departmental processes and information.
Posted: January 26, 2009 | Published: January 23, 2009


Topics:  Best Practices | Business Intelligence | Business Processes | Health Care Industry | Master Data Management | Metadata | Metrics

WHITE PAPER - One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
Posted: January 26, 2009 | Published: January 26, 2009


Topics:  Best Practices | Call Center Management | Call Center Services | Call Centers | Customer Service | Metrics