ANALYST REPORT - The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others.
Posted: March 9, 2010 | Published: June 1, 2009


Topics:  Benchmark Testing | Best Practices | Call Center Management | Call Centers | CRM | CRM Software | Customer Satisfaction | Customer Service | Customer Service Best Practices | ERP | Metrics | Performance Testing | Productivity

WHITE PAPER - This document provides a roadmap for web delivery teams to reduce operational expenditures, and shows how to improve the effectiveness of critical information required for decision-making for Internet services.
Posted: February 11, 2010 | Published: February 11, 2010


Topics:  Metrics | ROI | Software as a Service | Web Analytics | Web Applications Architectures | Web Applications Management | Web Services | Web Services Management

WHITE PAPER - ROI is a top consideration for IT executives, especially those with tight budgets considering product purchases in this recessionary economy. There is ROI to be had. Read this Research Summary to find out about the perceptions and realities surrounding this mythical metric, whether or not it can be measured and what products deliver on ROI.
Posted: January 8, 2010 | Published: August 1, 2009


Topics:  Business Intelligence | Business Intelligence Software | Business Metrics | Cost Benefit Analysis | Data Management | Data Management Software | Enterprise Content Management Software | Metrics | ROI | Vendors

VIDEO - This videocast highlights the importance of metrics and measurements for enabling efficient and optimized physical, virtual or cloud data centers and storage. It discusses some different metrics, for example performance, availability/data protection, and capacity/space. It also gives tips for what metrics to use when, where to use them, and why
Posted: December 17, 2009 | Premiered: December 17, 2009


Topics:  Business Performance Management | Capacity Planning | Data Center Consolidation | Data Management | Data Mining | Metrics | Operational Metrics (Systems) | Software Metrics

WHITE PAPER - Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget.
Posted: August 10, 2009 | Published: May 1, 2009


Topics:  Budgeting | Business Intelligence | Business Process Modeling | Metrics | Project Management | Work Breakdown Structure

WHITE PAPER - The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.
Posted: June 5, 2009 | Published: June 5, 2009


Topics:  Best Practices | Business Process Management | Business Processes | CIOs | Collaboration | IT Managers | Metrics | SOA | Surveys

WHITE PAPER - CollabNet is the standard for on-demand collaborative software development networks. CollabNet software and services help distributed enterprises reduce costs and speed development by bringing their people, ideas, processes, and development partners together in one Web-based collaborative development platform.
Posted: June 3, 2009 | Published: June 3, 2009


Topics:  Application Life-Cycle Management | Application Life-Cycle Management Software | Collaborative Applications Software | Collaborative Product Development | Metrics | Project Management | Regulatory Compliance | SOA | Software Development Tools | Wikis

WEBCAST - This BMC webcast will present a methodology for identifying the metrics that have the most impact on critical business applications and for creating exception events to notify of critical application problems.
Posted: April 24, 2009 | Premiered: April 23, 2009


Topics:  Application Monitoring | Applications Management | Business Metrics | IT Best Practices | Mainframe Operating Systems | Metrics | Query Tools | Reporting Software

WHITE PAPER - Examine why manufacturers in the industrial machinery and components industry are looking for the right technology to mount lean initiatives by eliminating waste and nonvalue-added activities. Read case studies of six enterprises who use SAP software to achieve continuous improvement and eliminate waste from operations.
Posted: January 26, 2009 | Published: January 23, 2009


Topics:  Discrete Manufacturing Industry | ERP | Manufacturing Execution Systems | Metrics | Supply Chains

WHITE PAPER - Hospitals from across the world are facing increased pressure to improve operations from multiple directions. What is needed is a new generation of business intelligence (BI) tools and applications designed with the health care sector in mind, capable of integrating cross and inter-departmental processes and information.
Posted: January 26, 2009 | Published: January 23, 2009


Topics:  Best Practices | Business Intelligence | Business Processes | Health Care Industry | Master Data Management | Metadata | Metrics

WHITE PAPER - Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy.
Posted: January 26, 2009 | Published: January 23, 2009


Topics:  Business Intelligence | Business Processes | CRM | Customer Satisfaction | ERP | Metrics

WHITE PAPER - Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise.
Posted: February 4, 2008 | Published: February 1, 2007


Topics:  ERP | Manufacturing | Manufacturing Execution Systems | Metrics | Product Management | Sales | Spreadsheets