WHITE PAPER - In this 1to1 Executive Dialogue, Don Peppers and Tony Compton talk about why CME companies need to improve their customer engagement initiatives, and the importance of customer analytics not only in retaining customers, but in increasing their share-of-wallet in such a highly competitive space.
Posted: April 3, 2010 | Published: April 2, 2010


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Data Integration | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Marketing

WHITE PAPER - In this report, AIIM International set out to explore these challenges – what are the motivations, what are the factors for success and what return on investment (ROI) is being achieved. We also measure planned levels of spend.
Posted: May 26, 2010 | Published: May 25, 2010


Topics:  Business Intelligence | Business Intelligence Software | Business Management | Business Performance Management | Business Process Management | Business Process Management Software | ROI

WHITE PAPER - Download this white paper to learn the correlation between training and customer satisfaction, why agents are most concerned about access to problem-solving resources, how support organisations are leveraging technology to get closer to customers and more.
Posted: July 27, 2010 | Published: July 27, 2010


Topics:  Call Centers | CRM | Customer Interaction Services | Customer Satisfaction | Customer Service | Remote Support Services

WHITE PAPER - This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
Posted: May 1, 2009 | Published: May 1, 2009


Topics:  Business Communications | Business Consulting Services | Business Development | Business Intelligence | Business Management | Business Processes | Negotiation

WHITE PAPER - Research shows that prospects with sales trigger events are eight times more likely to buy. Finding and using trigger information in can be a challenge. This paper presents the five “trigger centric” sales prospecting strategies your sales reps can use to generate revenue. Continue reading to learn what these five strategies today.
Posted: August 12, 2010 | Published: August 12, 2010


Topics:  CRM | CRM Software | Lead Generation | Lead Management | Sales | Sales and Marketing Software | Sales Contact Management Software | Sales Force Automation | Sales Representatives

WHITE PAPER - This paper highlights common mistakes companies make in a down economy and discusses how organizations can use business intelligence to avoid them. Use the self-assessment questionnaire at the end of this paper to determine the level of business intelligence opportunity across your organization.
Posted: September 28, 2009 | Published: September 28, 2009


Topics:  Business Continuity Planning | Business Intelligence | Business Management | Business Performance Management | CEOs | CFOs | CIOs | Cost Benefit Analysis | Decision Support Systems | ROI | Strategic Planning

WHITE PAPER - Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.
Posted: February 4, 2008 | Published: January 1, 2007


Topics:  Budgeting | Business IT Alignment | Business Process Management | CRM | ERP Software | Project Management | ROI | Strategic Planning

WHITE PAPER - Every organization faces its own unique challenges in getting the job done. But at the end of the day, it all comes down to increasing revenue while decreasing expenses. This paper explains 7 tactics for smart businesses to increase revenues and decrease expenses in any economy.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Continuity Planning | Business Intelligence | CRM | Customer Service | Dashboards | Revenue Projections | Sales | SAP (Product) | Software as a Service

ANALYST REPORT - One big area organizations often find easy ways to improve is in its facilities/real estate management. Cutting consumption translates into cost savings and helps the environment. Reducing your overall square footage reduces your electrical consumption and your carbon emissions. Read this analyst insight to learn how to get started.
Posted: January 29, 2010 | Published: November 1, 2009


Topics:  Buildings and Facilities | Business Intelligence | Business Management | Cost Benefit Analysis | Enterprise | Environmental Standards | ERP | Green Data Center | LEED (Leadership in Energy and Environmental Design) | Power Consumption Monitoring

WHITE PAPER - Leading banks use business analytics to predict and prevent credit fraud, saving millions. Retailers use business analytics to predict the best location for stores and how to stock them. But these advanced business applications tell only part of the story. What's going on inside these market-leading companies that sets them apart?
Posted: July 29, 2010 | Published: July 29, 2010


Topics:  Business Metrics | Business Systems | CRM | CRM Analytics | Dashboards | Data Analytics | Data Management | Data Quality | Databases | Fraud Protection

WHITE PAPER - In today's rapidly changing business environment, organizations of all types face one common and persistent challenge: how to become—and remain—agile enough to satisfy ever-increasing customer expectations and accommodate new compliance mandates, all while staying ahead of the competition. The solution is building business based on SOA principles.
Posted: December 23, 2009 | Published: August 1, 2008


Topics:  Business Integration | Business IT Alignment | Business Management | Business Process Management | Business Process Management Software | Oracle (Product) | SOA

WHITE PAPER - As firms look to the future, they are revisiting core processes, such as lead to cash. Read on to learn how enhancing this vital process can significantly impact what matters in the emerging environment: strong customer relationships and disciplined profitable growth.
Posted: September 2, 2010 | Published: September 2, 2010


Topics:  Collaboration | CRM | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Lead Management | Marketing | SAP (Product)

WHITE PAPER - This paper discusses how having an accessible PDF as a standard electronic format for all clients removes the cost of special processing and makes the benefits available to any client who wishes to take advantage of them. Continue reading to learn about the many benefits of providing customers with easy access to transactional reports.
Posted: June 17, 2010 | Published: June 17, 2010


Topics:  Assistive Software | CRM | CRM Best Practices | CRM Software | Customer Service | Customer Support Software | eBusiness | eBusiness Services | Electronic Publishing | Enterprise Content Management Software | PDF | Screen Magnification Software | Screen Reading Software

WHITE PAPER - Financial institutions broadly use case management solutions in alignment with existing core applications to address customer issues associated with their principal business activities—such as account opening, lending and call center customer service. Read this white paper to learn how to effectively assimilate these practices into the everyday.
Posted: August 23, 2010 | Published: August 20, 2010


Topics:  Banking Industry | Banking Services | Business Process Management | Business Processes | CRM | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Networking

WHITE PAPER - To succeed in this new climate, you now need to take decisive action to preempt scarcity, drive cost efficiency and find targeted approaches to revenue growth. Read this executive report to find out how.
Posted: August 26, 2010 | Published: March 9, 2010


Topics:  Business Intelligence | Business Management | Business Systems | Global Economy | Globalization | Predictive Analytics | Predictive Analytics Software | Predictive Performance Management