WHITE PAPER - This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation.
Posted: March 3, 2010 | Published: March 2, 2010


Topics:  Automatic Call Distribution Systems | Call Center Management | Call Center Services | Call Centers | Cloud Computing | Contact Center Management | Contact Center Workforce Management | Contact Centers | CTI (Computer Telephony Integration) | Telephony Systems | VoIP

WEBCAST - This webcast is an overview of Microsoft Unified Communications. Unified Communications can help you to collaborate with your coworkers, partners, and customers more effectively, setting up the environment for a "people-ready business."
Posted: February 9, 2010 | Premiered: February 9, 2010


Topics:  Collaborative Applications Software | Instant Messaging Software | Telephony Systems | Unified Messaging | Unified Messaging Systems | Videoconferencing Software | VoIP | Windows Vista | Windows XP

WHITE PAPER - Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions.
Posted: February 8, 2010 | Published: January 22, 2009


Topics:  Communications Networks | Communications Systems | Network Convergence | Telephony Services | Telephony Systems | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.
Posted: December 3, 2009 | Published: December 3, 2009


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Contact Center Software | Contact Centers | Legacy Applications Software | Systems Management | Systems Management Software | Telephony Services | Telephony Systems

WEBCAST - Many organizations are hesitant to make the transition from their traditional private branch exchange (PBX) to IP telephony due to the complexity of the process. Watch this webcast to receive a complete customer-tested migration roadmap that takes the complexity out of making this switch.
Posted: October 2, 2009 | Premiered: October 2, 2009


Topics:  IP PBX | IP Telephony | Networking | Telephony Systems | Unified Messaging | VoIP

PODCAST - Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.
Posted: September 10, 2009 | Premiered: September 10, 2009


Topics:  Telephony Services | Telephony Systems | Web Conferences | Web Conferencing Services | Web Conferencing Software

WHITE PAPER - This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Business Communications | Cost Benefit Analysis | Telephony Services | Telephony Systems | Web Authoring | Web Browsers | Web Conferences | Web Conferencing Services

CASE STUDY - Manchester College had phone and voicemail systems that had outlived their life expectancy. CDW implemented an advanced unified communications system that brought their phone and voicemail into the 21st century.
Posted: September 8, 2009 | Published: September 1, 2009


Topics:  Telephones | Telephony Services | Telephony Systems | Voice Communications Hardware | Voice Communications Software | Voice Mail Software | VoIP

EGUIDE - This Trend Advisory guide features a series of articles on Unified Communications. Each piece covers a different aspect of the subject. Learn how convergence communications is changing everything in the business world as more and more companies are taking voice and video to the data network.
Posted: September 8, 2009 | Published: September 1, 2009


Topics:  Business Intelligence | Systems Management | Telephony Services | Telephony Systems | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.
Posted: September 8, 2009 | Published: September 1, 2009


Topics:  Communications Systems | Telephony Services | Telephony Systems | Voice Communications Hardware | Voice Communications Software | Voice Networking | Voice Networking Hardware | VoIP

ESSENTIAL GUIDE - CDW is committed to getting you everything you need to make the right purchasing decisions — from products and services to information about the latest technology. This reference guides is designed to provide you with an in-depth look at Networking and unified communications as they relate to the IT challenges your organization faces.
Posted: September 8, 2009 | Published: September 1, 2009


Topics:  Communications Networks | Networking | Telephony Services | Telephony Systems | Unified Messaging | Unified Messaging Systems | VoIP

CASE STUDY - As part of a larger outsourcing project, Allied Solutions decided to outsource their IP Telephony infrastructure to take advantage of the stability, security, and redundancy that a data center could offer. To achieve this goal, they turned to CDW’s Hosting and Managed Services solutions.
Posted: September 8, 2009 | Published: September 1, 2009


Topics:  IP Telephony | Outsourcing | Telephony Services | Telephony Systems | Unified Messaging | Unified Messaging Systems

WHITE PAPER - Skype usage is continuing to gain ground in enterprises with over 250 million downloads worldwide. Management therefore needs to decide whether the benefits overcome the drawbacks and set appropriate policies within the organization. Read this paper for more details.
Posted: May 14, 2009 | Published: May 14, 2009


Topics:  Enterprise Systems | Firewall Appliances | Firewall Management | Instant Messaging | Instant Messaging Security | Telephony Services | Telephony Systems | VoIP

WHITE PAPER - Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Data Centers | Networking | PBX | Productivity | Telephony Systems | Unified Messaging | Unified Messaging Systems | Voice Mail Services | WAP