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sponsored by Interactive Intelligence, Inc.

WHITE PAPER - In this Needs Assessment will assist by comparing and exploring different scenarios, considering costs, logistics, and risks with each. You will assess the current infrastructure for VoIP-readiness and demo the latest technology available and see the possible “fit” for your organization. Read now to find out more!
Posted: March 15, 2010 | Published: March 15, 2010

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Topics:  Enterprise | Managed Security Services | Small Businesses | Systems Implementation | Systems Integration | Telecom Provisioning | VoIP


sponsored by McAfee, Inc.

WHITE PAPER - The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them.
Posted: March 9, 2010 | Published: March 9, 2010

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Topics:  PBX | Security Management | Security Threats | Voice Networking | VoIP | Vulnerability Assessments | Vulnerability Management


sponsored by Contactual, Inc.

WHITE PAPER - This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation.
Posted: March 3, 2010 | Published: March 2, 2010

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Topics:  Automatic Call Distribution Systems | Call Center Management | Call Center Services | Call Centers | Cloud Computing | Contact Center Management | Contact Center Workforce Management | Contact Centers | CTI (Computer Telephony Integration) | Telephony Systems | VoIP


sponsored by Cisco Systems, Inc.

WEBCAST - Unified communications tools enable your employees to communicate and collaborate with each other faster and more easily than ever before. Unfortunately, their use has been restricted to members of your enterprise—until now. View this webcast now to learn about a new solution that allows borderless collaboration.
Posted: February 22, 2010 | Premiered: February 22, 2010

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Topics:  Collaboration | Globalization | IP Networks | Telephony Services | Unified Messaging | Unified Messaging Systems | Videoconferencing Services | VoIP


sponsored by eGain Communications Corp.

WHITE PAPER - This paper explores seven innovations and best practices for "green customer service" that are being adopted by best-of-breed contact centers. It does not cover known green practices in infrastructure areas such as power consumption or virtualization, but focuses on processes for greening complex customer service interactions.
Posted: February 17, 2010 | Published: February 17, 2010

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Topics:  Business Process Management | Business Processes | Contact Center Management | Contact Centers | CRM | CRM Best Practices | Customer Service | Customer Service Best Practices | VoIP


sponsored by Contactual, Inc.

PODCAST - In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
Posted: February 15, 2010 | Premiered: February 15, 2010

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Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Contact Center Management | Contact Center Workforce Management Software | Contact Centers | CRM | CRM Best Practices | CRM Hosting | VoIP


sponsored by CDW Corporation

WEBCAST - This webcast is an overview of Microsoft Unified Communications. Unified Communications can help you to collaborate with your coworkers, partners, and customers more effectively, setting up the environment for a "people-ready business."
Posted: February 9, 2010 | Premiered: February 9, 2010

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Topics:  Collaborative Applications Software | Instant Messaging Software | Telephony Systems | Unified Messaging | Unified Messaging Systems | Videoconferencing Software | VoIP | Windows Vista | Windows XP


sponsored by CDW Corporation

WHITE PAPER - Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions.
Posted: February 8, 2010 | Published: January 22, 2009

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Topics:  Communications Networks | Communications Systems | Network Convergence | Telephony Services | Telephony Systems | Unified Messaging | Unified Messaging Systems | VoIP


sponsored by Hewlett-Packard Company

WHITE PAPER - Communications as a service (CaaS) is a hot new market that promises to grow quickly. In CaaS, communications technology is located in a data center of a communications service provider, and is owned and managed by the service provider as a multi-tenant infrastructure. Read the white paper for more information on Communications as a service.
Posted: February 8, 2010 | Published: February 8, 2010

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Topics:  Cloud Computing | Communications Networks | Communications Systems | Data Center Management | Data Centers | VoIP


sponsored by Ipswitch WhatsUp Gold

TRIAL SOFTWARE - WhatsUp Gold enables Network Managers with the ability to maintain and troubleshoot the existing network, ensure business critical application availability, resolve user helpdesk tickets and evaluate, test and roll out new applications and services. Download this 30 day free trial!
Posted: January 20, 2010 | Published: January 20, 2010

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Topics:  Application Monitoring | Applications Management | Configuration Management | Network Applications Software | Network Management | Network Monitoring | Networking | VoIP


sponsored by ScriptLogic Corporation

TRIAL SOFTWARE - Identifying and pinpointing issues with bandwidth, network and application performance, and connectivity can be challenging in today’s corporate networks. The cost of network downtime can add up quickly.
Posted: January 14, 2010 | Published: January 4, 2010

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Topics:  Application Performance Management Software | Bandwidth Management | Data Centers | Downtime | Network Management | Network Management Software | Network Monitoring Software | VoIP


sponsored by SonicWALL

PRODUCT OVERVIEW - Today's corporate networks are under increasing pressure to support growing quantities and types of traffic and thwart the associated threats. You need a solution that handles both inbound and outbound traffic flows with the velocity and security to ensure a productive work environment. Read on to learn more about network security management.
Posted: January 13, 2010 | Published: January 13, 2010

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Topics:  Firewall Appliances | Firewall Management | IP Networks | Network Convergence | Network Security | Voice Networking | VoIP


sponsored by SonicWALL

PRODUCT OVERVIEW - Like all IP traffic, VoIP can be prone to security threats from internal and external attacks and application vulnerabilities. However, potential latency, jitter, packet loss and echo due to an underperforming firewall could significantly degrade communications. The ideal solution would provide comprehensive security that introduces no latency.
Posted: January 13, 2010 | Published: January 13, 2010

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Topics:  Converged Networks | Firewall Appliances | Firewall Management | IP Networks | Network Convergence | Network Security | VoIP | WAN | WAN Hardware


sponsored by SonicWALL

WHITE PAPER - Whether you are a small business installing your first phone system or a larger organization replacing an existing PBX system, VoIP will change the way you manage and protect your network. Read this paper to take a deeper look at some of the changes you can expect.
Posted: January 13, 2010 | Published: October 13, 2009

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Topics:  Converged Networks | Firewall Management | Firewall Server Software | Network Convergence | Network Security Software | Personal Firewall Software | Unified Messaging | VoIP


sponsored by SonicWALL

PRODUCT OVERVIEW - When working optimally, VoIP can provide businesses with several advantages over traditional phone services. However, there are two basic obstacles confronting administrators in maintaining optimal VoIP operations: security and quality of service (QoS). Learn more about these obstacles and how to overcome them.
Posted: January 13, 2010 | Published: January 13, 2009

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Topics:  Converged Networks | Network Management | Network Security | Networking | Unified Messaging | VoIP


1 - 15 of 44 Matches

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VoIP Solution Brief
sponsored by SonicWALL
Tips and Tricks: Managing Converged Networks with PacketShaper
sponsored by Blue Coat
WhatsUp Gold v14.1 with Plug-ins – Free 30 day Trial!
sponsored by Ipswitch WhatsUp Gold

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