WHITE PAPER - When an IT skill falls out of favor, it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to think about updating your skill set.
Posted: May 13, 2009 | Published: May 13, 2009


Topics:  COBOL | Code Management | IT Best Practices | IT Departments | IT Governance | IT Industry | IT Infrastructure | IT Management | IT Managers | IT Service Management | IT Services | IT Systems | IT Workforce | Programming | Programming Languages

WHITE PAPER - This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
Posted: February 23, 2010 | Published: February 23, 2010


Topics:  Business Service Management | Business Service Management Software | Configuration Management | IT Service Management | IT Services | ITIL | UNIX | Windows

WHITE PAPER - This whitepaper discusses how to define, track and enforce IT policies; automate IT compliance processes; and reduce the effort and cost of managing business applications.
Posted: September 10, 2009 | Published: October 16, 2008


Topics:  Business Process Automation | Compliance (Systems Operations) | Compliance Audits | Compliance Best Practices | IT Management | IT Services | Risk Assessment | Risk Management

WHITE PAPER - Directors of IT operations are under pressure to control or reduce mainframe operating costs while maintaining service levels to the business. This paper describes how BMC® MAINVIEW® from BMC Software uniquely delivers aggressive and strategic performance management and optimization.
Posted: April 17, 2009 | Published: April 17, 2009


Topics:  IT Management Services | IT Services | IT Systems | Mainframe Operating Systems | Operating Systems | Server Management

WHITE PAPER - This paper clarifies what cloud computing is, identifies the services offered in the cloud, and also examines potential business benefits, risks and assurance considerations.
Posted: February 10, 2010 | Published: December 1, 2009


Topics:  Cloud Computing | Compliance (Systems Operations) | Governance, Risk, Compliance (GRC) | Infrastructure Services | IT Services | National Institute of Standards and Technology | Platform as a service | Scalability Testing | Software as a Service

WHITE PAPER - While PC prices continue to fall, the total cost of using PCs remains high, when the cost of the deployment activities themselves is considered. To help companies optimize their PC deployment process, Dell has developed a series of offerings that can be used to simplify the deployment process and reduce the time needed to deploy PCs.
Posted: November 25, 2009 | Published: October 1, 2009


Topics:  Computer Hardware | Enterprise Computers | IT Asset Management | IT Management | IT Managers | IT Services | Systems Management

WHITE PAPER - This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.
Posted: April 18, 2009 | Published: April 17, 2009


Topics:  Business IT Alignment | Customer Service | Enterprise Architectures | IT Service Management | IT Services | ITIL | Job Scheduling Software | ROI | Systems Management | Workload Automation

WHITE PAPER - Read this paper to learn how BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.
Posted: February 22, 2010 | Published: February 22, 2010


Topics:  Best Practices | Business Service Management | Compliance (Systems Operations) | IT Infrastructure | IT Services | ITIL

WHITE PAPER - Electronic Data Interchange (EDI) is a set of standards that collectively provide a common protocol or syntax for transacting business documents electronically. Read this guide to learn more about EDI and how it applies to the TrueCommerce solution.
Posted: February 1, 2010 | Published: February 1, 2010


Topics:  American National Standards Institute | Business Processes | Data Quality | eBusiness | eCommerce | eCommerce Services | EDI | Error Handling | Network Management | Transaction Processing Services

WHITE PAPER - This paper outlines the eight key criteria you should consider before investing in a WAN optimization solution and why these criteria are critical to your business.
Posted: December 17, 2009 | Published: September 1, 2008


Topics:  High Availability | IT Management | IT Services | Network Management | Network Performance | Networking | TCO | WAN

WHITE PAPER - To enable device-independent mobility (DIM) at Intel, Intel IT is considering implementing dynamic virtual client (DVC) technology, which uses containerized software appliances to abstract the OS; applications; corporate and personal data and workspaces; and user-specific settings.
Posted: February 15, 2010 | Published: November 1, 2009


Topics:  Applications Management | Cloud Computing | Data Storage | Desktop Virtualization | IT Service Management | IT Services | Mobile Device Management | Mobile Workers | Operating System Virtualization | Productivity

WHITE PAPER - Read this paper to learn how to build performance management solutions around BSM, which helps IT maintain agility and deliver high levels of business service performance.
Posted: February 22, 2010 | Published: May 22, 2008


Topics:  Business Service Management | Business Service Management Software | IT Management | IT Services | Performance Testing | SOA | Virtualization Security

WHITE PAPER - To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.
Posted: January 26, 2010 | Published: January 26, 2010


Topics:  Help Desks | IT Best Practices | IT Management | IT Services | Mobile CRM | Remote Computing | Remote Support Services | Wireless Computing

WHITE PAPER - Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: June 17, 2009 | Published: June 15, 2009


Topics:  Business Process Automation | Business Process Reengineering | Business Service Management | Data Collection | Help Desk Management | IT Best Practices | IT Service Management | IT Services | ITIL | Service Level Management | SOA | SOA Governance

WHITE PAPER - This paper outlines Niel Nickolaisen's proven model for strategic alignment of IT with business objectives. It also describes how Marathon's everRun® software supports the execution of these steps by providing automated high availability and tiered availability levels for Windows Server applications.
Posted: January 13, 2010 | Published: January 13, 2010


Topics:  Application Server Software | Business IT Alignment | Change Management | Data Quality | Data Security | Downtime | High Availability | IT Best Practices | IT Services | Systems Management | Windows Server Software